Frequently Asked Questions

Myriad ExperienceTM
The Myriad ExperienceTM is the merging of NexGen technology and the Arts, allowing our guests to experience places beyond their imagination, while showcasing the great beauty of Vancouver Island through our very own local artists. This art-centric experience has been designed with you in mind!
No, currently the Experience is designed as a whole. However, guests are more than welcome to bypass the gallery or vice versa. We do recommend enjoying and participating in all three components of the Myriad Experience. First browsing the gallery and letting us know which of the pieces are your favorite. Secondly, contributing and participating in community art projects; there are three of them. We would hate to see you miss the fun and a chance to connect and interact with the local community. And then finally, we hope you enjoy the art-centric, one of a kind Myriad Experience. But it's entirely up to you in the end we just want you to have a good time.
You are welcome to take a selfie as part of your interaction against a special mural for your enjoyment. If you share it on social media using #selfiewithME you will even be added to a monthly draw for prizes. We ask you to refrain from taking pictures in the gallery or any part of the 360-degree video portion of the program as it is proprietary.
Absolutely! Throughout the Gallery you will find art cards with further information about the piece, the artist, and where you can buy it! Didn’t catch the art card? Send us a message or chat with your tour guide and we would be happy to help you.
The Myriad ExperienceTM exhibition is a 1 hour long reservation. The entirety of the experience includes the browsing of the amazing selection of local art in our gallery and interactive participation in three creative community art projects and then the Myriad ExperienceTM 360-degree exhibit which is roughly 15 minutes long.
Please give us a call or send us an email and we will see what we can do to squeeze you in, depending on current capacity within the Myriad ExperienceTM we may be able to extend your visit or reschedule you for a more convenient time.
Yes! Please see our Refund policy here.
Health & Safety
Yes! You can find our COVID-19 Safety Protocols here (Link to How it Works where Safety Protocols will be posted). The team behind the Myriad ExperienceTM is dedicated to going above and beyond to ensure that we are offering an Experience that is as safe as possible, while remaining a unique and exciting outing for all!
With respect to current BC Health & Safety Protocols social bubbles include only those in your immediate household including family members and/or roommates that you are currently living with. We ask that you do refrain from joining us at the Experience with anyone outside of your immediate household until such time as these restrictions are lifted.
Yes, currently we are upholding a registration limit of 6 per reservation in an effort to ensure social distancing protocols within the MyriadTM Sanctum and a safe experience for all.
If you experience sensitivities to motion sickness or are overstimulated by loud sounds, bright lights, or strong smells the Myriad ExperienceTM may not be the right fit for you. However, we do welcome you into the gallery to participate in our interactive experience outside of the METM exhibition.
Special Considerations
No! All ages are welcomed into the Experience, however, please be aware that the Experience does include sensory stimulation such as loud sounds, bright lights, and strong scents, that could potentially be overwhelming for a small child or a person sensitive to such stimulation.
No. We do not offer any childcare services at this time and we ask that parents or guardians be responsible for the behaviour of their children throughout the Experience.
Yes! When registering if you indicate that you are a senior citizen (age 65+), a veteran, a student. or a frontline worker (emergency services, medical services, customer service, etc.) you will receive a 10% discount at checkout. Discounts are not combinable.